California Workplace Conflict Management Training and Programs
The workplace conflict management practice of John Koss in San Francisco favors a conflict management model over a conflict resolution model as a way of effectively identifying potential problem areas. Mr. Koss assists employers and others in designing, implementing and maintaining conflict management training and programs.
Contact John Koss in San Francisco, California to schedule a consultation regarding workplace conflict management training and the process of conducting a self-audit designed to prepare employment-side personnel for a proactive employee benefit plan environment.
Conflict Resolution
“Conflict resolution” brings to mind litigation, claims, and appeals. Trained as a lawyer and licensed to practice in New York and Illinois, Mr. Koss is available to serve as co-counsel in conflict resolution litigation in those jurisdictions.
However, mediator John Koss strongly favors a more positive and affirming approach and recommends a proactive conflict management perspective for employers, unions, employee benefit plan administrators, trustees, investment managers, and third-party service providers.
Conflict Management
Despite the best of intentions, differences and gridlock in the workplace or among project team members often produce discord, complaints and inevitably, filing formal complaints and initiating lawsuits. However, the differences that give rise to such an extreme remedy are rarely an isolated legal problem or anti-social behavior exhibited by one employee.
Often, legal action (or anti-social behavior) is the final act in a long series of episodic confrontations and ongoing, costly team dysfunction; the economic and human toll can be far-reaching and very damaging. Since the workplace is a social community as well as a place of business for most of us, differences often reflect the same difficulties that affect any relationship: lack of trust, lack of respect, unclear policies or standards, feelings of disrespect, or a mismatch between a person and another or a person and a position.
As in many other relationships, workplace grievance procedures in which a person is required to express his or her distress is too formal or is perceived to be biased, having been compromised by corporate sponsorship.
Therefore, it is essential that employers and other interested parties consider the value of identifying and preventing potential workplace conflict by utilizing the services of a third-party neutral such as John Koss. Where organizations have installed conflict management programs with the benefit of Mr. Koss’s expertise, increased morale, team cohesiveness, and reduced absenteeism often result.
Mr. Koss works with employers and others in designing, implementing and maintaining conflict resolution programs. If indicated, he is able and willing to partner with other human resource professionals such as those associated with Employee Assistance Programs (“EAP”) in order to best address the needs of an organization.
Of course, all consulting, auditing, training and mediation services are performed with the assurance of maximum confidentiality. If Mr. Koss collaborates with in-house counsel, every effort is made to assert the attorney-client privilege, as appropriate.
Contact California employment mediator John Koss to learn how workplace conflict management training may benefit your employment benefit plan environment.
For a more detailed discussion of the above, please see Mr. Koss’s articles:
Conflict: Teacher and Source of Transformation
Dealing with Conflict
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